Returns & Refunds
• Full refunds will be given on any orders provided the order is cancelled no more than 24 hours after the order has been placed. Any requests made after this period may incur a charge as the product may have already been dispatched. Refunds may take a maximum of 12 days to be credited to your account due to time constraints placed on us by our payment processor.
• Once our proof of delivery is signed by you or your agent, it is your acceptance that the goods delivered are to your satisfaction. In the unlikely event you are dissatisfied with the product you must inform the driver before the goods are unloaded. The product must be returned to us in the same condition and a full refund will be issued (less the cost of haulage). Products cannot be returned once tipped.
• Return addresses will vary according to the product ordered. The correct return address will be confirmed once a refund request has been received and acknowledged by us.
• Any refund requests not acknowledged by us in email or written form will not be valid.