Mainland Aggregates Ltd - Terms and Conditions of Service

Mainland Aggregates Ltd and all other subsidiaries and affiliates such as “the company”, “our”, “we”, “us” provides the information displayed on this website.  Visitors and all other subsidiaries such as “the customer”, “you”, “your”.  “Delivery” means delivery of products sold to you online by us or a sub-contractor employed directly or indirectly by us.

2. The Agreement

This document constitutes an agreement between the company and you, the customer.  From the date of our accepting this agreement, we agree to provide you with the products and services paid for in full by you through this website mainlandaggregates.co.uk.

Submission of a purchase order online will be taken as agreement to these terms and conditions.

3a. Using Mainland Aggregates.co.uk

By ordering products through this website, you, the user agree that:

·        All prices shown on this website are inclusive of VAT and delivery unless stated. All prices shown are based on fully loaded vehicles. Any part loads will be charged at full haulage rate.

·        Quotes received by you from us are valid for 14 days only. Any orders placed after 14 days of receiving a quote may be subject to an increase/decrease in the quote price caused by fluctuations in market prices beyond our control.

·        The company reserve the right to cancel or hold any order for products which are out of stock or unavailable due to weather conditions. Full refunds will be given on cancelled orders.

·        The company takes no responsibility for any products purchased through this website after they have been delivered. Delivery is complete when the Proof of Delivery (POD) has been signed.

·        The company takes no responsibility for loss, damage or deterioration of products after delivery has been made.

·        Once delivered all products are your responsibility. Any problems caused by use of products in any circumstances are entirely your responsibility.

3b. Delivery

·        You agree that delivery times may vary according to the product ordered. However, every effort will be made to ensure delivery within 1 - 5 days.

·        You agree that the term ‘delivery’ indicates kerbside discharge only. This does not include moving products into gardens, garages and driveways etc. Any vehicles ordered off the public highway will be your responsibility as will any damage caused to property by the vehicle in doing so. The company takes no responsibility for damage or injury caused during delivery. Any damage caused to the delivery vehicle as a result of ordering off the public highway will be entirely your responsibility.

·        Where possible we will make every effort to discharge goods in an appropriate area.

·        The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.

·        You agree that a person authorised to accept delivery will be present at time of delivery. Any delays deemed inappropriate in discharge of load are liable to incur charges set by the delivery agent.

·        By signing our proof of delivery docket you agree that the goods delivered are correct and in the appropriate condition.

·        Any parking or offloading fines incurred by the delivery vehicle at the time of discharge are the customers’ responsibility to pay.

4. Refunds/Cancellation

·        Full refunds will be given on any orders provided the order is cancelled no more than 24 hours after the order has been placed. Any requests made after this period may not be eligible for cancellation/refund as the product may have already been despatched. Refunds may take a maximum of 12 days to be credited to your account due to time constraints placed on us by our online payment processor.

·        Once our proof of delivery is signed by you or your agent, it is your acceptance that the goods delivered are to your satisfaction. In the unlikely event you are dissatisfied with the product you must inform the driver before the goods are unloaded. The product must be returned to us in the same condition and a full refund will be issued (less the cost of haulage). 

·        Return addresses will vary according to the product ordered. The correct return address will be confirmed once a refund request has been received and acknowledged by us.

·        Any refund requests not acknowledged by us will not be valid.

 
5. Order Amendments

·        Any order amendments must be made no more than 24 hours after it has been placed. It may not be possible after this period to alter your order and as a result the original will be processed.  We will however make every effort to amend orders wherever possible.

·        We are unable to amend orders after despatch.

Copyright

The trademarks, names and logos collectively named “trademarks” displayed on this website are registered and unregistered trademarks of Mainland Aggregates Ltd.  The reproduction, copying, storage, recording, broadcasting, retransmission and or distribution of any part of mainlandaggregates.co.uk is not permitted.

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Contact

Scott Chambers (Director)

Tel: +44 (0) 7989 562 989

Products Available